Help and contact
Finding it hard to pay?
Tell us as early as you can. We can talk about moving a payment date or paying in smaller amounts, and it won’t cost you anything to ask. Contact us using any of the ways below.
Contact Demo Credit Ltd
Have your loan or application reference ready. We will never ask for your PIN, password or the code we text you.
Common questions
I didn’t get my sign-in code
Codes can take a minute to arrive. Check that the number is the one you signed up with, then ask for a new code. If it still doesn’t come, contact us.
Can I pay off my loan early?
Yes, if your loan allows it. Your loan page shows what it would take to clear the loan today. Choose “Everything, to clear the loan” when you make a payment.
I paid but my balance hasn’t changed
Card payments usually show within minutes; bank transfers and USSD can take longer if your bank is slow to confirm. If it hasn’t shown after a day, contact us with the payment reference.
How do I change my phone number or name?
For your security we can’t change these online. Contact us and we’ll help you.
Why was my application not approved?
Your application page lists the reasons. You can ask the credit bureaus for a free copy of your report.
How do I ask you to delete my data?
Sign in and open Your data: on the website it’s at the bottom of every page, and in the app it’s under Account. You can also withdraw what you’ve agreed to there, such as news and offers. We’ll tell you what we delete, and what the law makes us keep and until when.